Tracey Harper Nutrition Terms of Business
December 2023
This document should be read in conjunction with the Tracey Harper Nutrition Consents and Waivers Agreement.
Hours of Business
Normal Tracey Harper Nutrition working hours are Monday to Thursday 10.00am-4pm. Exceptions to these hours will be included in email Out of Office Notifications.
Clinic Locations
Tracey Harper Nutrition Consultations are conducted using a web conferencing platform such as Zoom or Telephone (for Discovery or Review Consultations).
Clinic Appointments
Consultation appointments can be scheduled via my website https://traceyharpernutrition.as.me/schedule.php or via direct booking links in email correspondence.
Consultation appointment confirmations will be emailed to you and a reminder sent prior to your appointment.
Please note that if you need to cancel or reschedule your consultation 24 hours-notice is required to avoid incurring a cancellation fee. Please see below for my Payment and Cancellation Policy.
Virtual Clinic Consultations are conducted on video via a web conferencing platform such as Zoom. Details of how to join your consultation will be sent to you prior to your consultation; you will require access to a computer, tablet or mobile device with a WIFI connection at the time of your consultation.
Consultations are deemed to start and finish at your allotted consultation times; please aim to arrive at your Virtual or Face to Face Clinic Consultation promptly. Consultations started late due to late arrival from the client will still end at the pre-agreed end of consultation time.
Clinic Contact
To contact Tracey Harper Nutrition please email me tracey@traceyharpernutrition.co.uk.
Clinic Response Times
I aim to respond to client questions and enquiries within two business days, and sooner where possible. Please note that my normal working hours are 10.00am-4pm Monday to Thursday and that I am unable to respond on weekends or public holidays. If your query is urgent, please mark it as ‘urgent’ within the email heading.
Consultation Types
I offer a number of Consultation Types:
Discovery Call (15-30 minutes) for pre-Initial Consultation discussion: a complimentary, 15-30 minute video or telephone call to enable you to understand more about my approach, for you to ask questions – and for me to assess whether you may be a good fit for Tracey Harper Nutrition.
Initial Consultation (90 minutes): a 90 minute video consultation. During this Initial Consultation I take a full functional medicine case history analysis. We discuss your goals, your health history and your current (and prior) diet and lifestyle. By the end of your consultation, I aim that you have a clear understanding of factors that may be influencing your current health status. We will work together on devising a realistic and achievable phased plan to support your health goals encompassing, as appropriate, dietary and lifestyle modifications, supplemental support, functional laboratory testing options and/or medical referrals as necessary. Please note that detailed dietary advice including meal planning and recipe recommendations may not be included at this session, dependent on the complexity of your case. Most clients are invited to book an Implementation Session shortly after the Initial Consultation to discuss these elements in more detail. A brief written summary of your Tracey Harper Nutrition Recommended Programme will be sent to you within 5 business days of your Initial Consultation.
Implementation Session (45 minutes): a video session that usually takes place 1-2 weeks after your Initial Consultation. This session discusses the practicalities and detail of your programme – including meal planning, recipe recommendations, lifestyle modifications, functional laboratory tests and to address specific questions that you may have following your Initial Consultation and/or about your Tracey Harper Nutrition Recommended Programme. Please note that this appointment is only bookable after completion of an Initial Consultation.
Review Consultations (45 or 60 minutes): video Review Consultation to assess your progress, evaluate the efficacy of your programme, answer outstanding questions and to fine tune and progress your programme in alignment with your goals. Review Consultations are also appropriate for clients on a bi-annual or annual maintenance programme. Please note that these appointments are only bookable after completion of an Initial Consultation.
Test Interpretation Consultations (45, 60 or 90 minutes): video session to review and explain results of your functional laboratory tests – including how to best incorporate test results into your programme.
Number of Consultations Required
It is a pre-requisite that all Tracey Harper Nutrition Clients must complete an Initial Consultation.
Thereafter the number of consultations recommended is dependent upon health goals and where clients are on their current health journey. This will be discussed at the Initial Consultation and a working timeframe identified as an outcome of the Initial Consultation.
Programme durations are normally for a period of 3-12 months. Many clients who have multiple, complex chronic symptoms are seen more often based on the severity of their condition and level of programme adjustments required. Some clients also request more frequent consultations for motivation and accountability reasons whilst making dietary and lifestyle modifications.
Once weekly email support is provided for motivation and accountability.
After completing Tracey Harper Nutrition Programme, many clients continue to work with me on a Maintenance basis involving bi-annual or annual Consultations, symptoms, supplement and dietary reviews and/or repeat or new Functional Laboratory testing.
Pre-Consultation Process
On booking, you will be asked to complete the Tracey Harper Nutrition Consents and Waivers form, and to acknowledge your agreement to the Tracey Harper Nutrition Terms of Business. You will also be asked for payment details and payment will be taken at the point of booking.
After booking your Tracey Harper Nutrition Initial Consultation I will email your Confidential Functional Medicine Analysis Intake Forms for completion.
Your Initial Consultation must be scheduled and Functional Medicine Analysis Intake forms completed and submitted at least 3 working days before your appointment date in order to allow adequate time for me to prepare for your consultation.
Prior to your Initial Consultation I will perform a full assessment and review of your Functional Medicine Analysis Intake forms. This includes your medical history, current symptoms, current medications and current dietary and lifestyle habits. Copies of recent tests should be emailed in advance (ideally) or brought to your consultation. It is important that you are open and honest with all information provided to Tracey Harper Nutrition.
Initial Consultation Process
During your Initial Consultation we will discuss the content of your Functional Medicine Analysis Intake forms. This generally entails a detailed conversation about your goals, your current state of health, health history, family history, dietary and lifestyle habits. This is important as the key to a functional medicine approach is treating each person as an individual – and identifying the root cause of individual health concerns.
During your Initial Consultation we will also discuss potential programme approaches, including timeframe and recommended laboratory tests that may be relevant to your individual case. This initial consultation 90 minutes is primarily an information gathering and sharing session.
I may make some simple recommendations at this time, but often, more specific recommendations will be provided after results of any functional tests (if applicable) and at your Implementation Session, after there has been time to thoughtfully consider your case.
I will take case notes throughout as well as after your Initial Consultation; a summary of your Tracey Harper Nutrition Programme Recommendations comprising goals, agreed initial dietary and lifestyle modifications plus supplement recommendations and functional laboratory test recommendations (if appropriate) will be emailed to you normally within 5 business days of your Initial Consultation Appointment. Relevant, supporting material including recipes and meal planners may also be provided.
You will be invited at this time to book your Implementation Session and/or to upgrade to a Tracey Harper Nutrition Package.
Implementation Session Process
After your Initial Consultation, if appropriate, you will usually be invited to join an Implementation Session within the next one or two weeks.
At your Implementation Session we will address any questions you may have about your programme, discuss our recommended approach with you in detail including how best to start implementing any dietary changes, supplements, lifestyle changes and how to undertake laboratory testing that I may have recommended.
We will also discuss at this stage the frequency of Consultation Contact that may best benefit you to enable you to schedule your Review and/or Test Interpretation Sessions. Additional supporting material after your Implementation Session may be emailed to you.
Review Consultation and Test Interpretation Session Process
Review Consultations are usually scheduled at 2-6-week intervals after your Initial Consultation and/or Implementation Session. At Review Consultations we will evaluate your progress and make adjustments to your programme.
Before most Review Consultations you will be requested to re-submit a Medical Symptoms Questionnaire and Metabolic Assessment Form and/or submit a Food Journal at least 24 hours before your Review Consultation. It is important that you do this in order that we can objectively monitor your progress.
Review Consultations and Test Interpretation Sessions should be booked via my online booking system https://traceyharpernutrition.as.me/schedule.php .
Reviews to your programme (if applicable) will be emailed to you normally within 5 business days of your Review Consultation.
Support between Consultations
As part of your Tracey Harper Nutrition Programme, I will support you to the best of my ability in achieving your health goals.
Once weekly email support is provided for motivation and accountability for clients on a package.
Please note however that I am unable to respond to messages, emails and telephone questions beyond a simple one-sentence answer, between your appointments apart from the agreed once weekly email support. I respectfully ask that you book in for a 45-minute Review Consultation or wait until your scheduled Review Session to discuss your queries in more detail.
Functional Laboratory Tests
Functional Laboratory Tests may be, but are not always, recommended as part of your Tracey Harper Nutrition Programme.
The purpose of Functional Laboratory Tests is to evaluate nutritional, biochemical or physiological imbalances and to determine requirements for medical referrals. These Functional Laboratory Tests are not intended to diagnose disease. Please note that your medical doctor may, or may not be, familiar with, agree with the necessity for, and/or agree with our interpretation of these test results.
Costs of Functional Laboratory Tests are not included in your consultation or Tracey Harper Nutrition Package cost.
Functional Laboratory Tests are ordered on your behalf by Tracey Harper Nutrition and will be posted to your home address.
Payment may be required directly to Tracey Harper Nutrition in advance, directly to the testing laboratory in advance or may be requested on submission of your test sample.
Tests used may be saliva, urine, breath, stool, finger-prick blood tests or may require a venous blood draw with or without centrifuge.
Please note that blood draw (phlebotomy) costs are extra and you will be directed to private hospitals or phlebotomists who are able to assist you. Postage and courier costs may also be at additional cost.
Test results will be returned to Tracey Harper Nutrition and will be made available to you at your Test Interpretation Consultation.
Tracey Harper Nutrition may receive a commission on some (but not all) functional medicine laboratory tests. If provided, this commission is used as a Test Interpretation Fee and/or as reinvestment in Continuing Professional Development.
Food Supplements
Food Supplements may be, but are not always, recommended as part of your Tracey Harper Nutrition Recommended Programme.
The purpose of individualised supplement recommendations is to aid the intake of dietary nutrients, helping to supply nutrition to support physiological and biomechanical processes of the human body. Technically, vitamins, minerals, trace elements, amino acids, herbs and other remedies are not classified as drugs. However, these substances can have significant effects on physiology. Use of nutritional supplements may be safely recommended for clients already using pharmaceutical medications but some potentially harmful interactions may occur. For this reason, it is important to keep all of your healthcare providers fully informed about all medications and nutritional supplements, herbs or hormones you may be taking.
In view of this it is vital that you inform me if:
- You begin or change any medication/hormone treatment/herbs/other nutritional supplements or remedies
- You develop any health conditions not already disclosed
- You experience any side effects from these supplements (note that some supplements may cause urine to turn yellow, but this is not a cause for concern).
Nutrient requirements change over time and your Tracey Harper Nutrition supplement programme is recommended only until your next Review Consultation or as otherwise stated.
Supplements differ in their quality and cost, but Tracey Harper Nutrition Supplement Recommendations are based on my experience and knowledge of particular brands and supplements. This includes the purity of the supplements, quality, bioavailability (ability to be properly absorbed and utilised by the body), effectiveness and predictability of results. They are also personalised to those best suited to your unique requirements.
Costs of food supplements are not included in your consultation or Tracey Harper Nutrition Programme cost.
I may receive commission on some (but not all) food supplements purchased with Tracey Harper Nutrition Clinic Code from certain retailers. In most cases this commission is shared with the client and any remaining commission received by Tracey Harper Nutrition is used as reinvestment in Continuing Professional Development.
Please note that you are under no obligation to purchase supplements through my recommended suppliers.
Fee Structure
Standalone Consultation Fees (Virtual)
15-30 minute Discovery Call (telephone or video): Complementary
90-minute Initial Consultation: £210
60-minute Implementation, Test Interpretation or Review Consultation: £140
45-minute Implementation, Test Interpretation or Review Consultation: £110
Programme Packages
A Tracey Harper Nutrition Consultation Package is perfect for those committed to working closely with me in a targeted, intensive way over a 3-6-month time-frame.
Packages can be particularly beneficial if you’re undertaking functional testing with me, as I really want spend time with you explaining your test results and ensuring you understand the findings and implications. A packaged consultation approach can also be really helpful if you have more complex/chronic health conditions, if your programme needs regular fine-tuning and adjusting – and if you’re the type of person who appreciates and benefits from regular contact, support and accountability.
This consultation package comprises a pre-defined amount of consultation time that can be allocated to different consultations. For example, you may choose weekly 15-minute phone calls for motivation, opt for a 45-minute review every month, or need two 60-minute appointments close to each other to review detailed laboratory testing results and incorporate them into your programme.
Packages are valid for 6 months, from date of purchase
3-Hour Consultation Package: £390 single payment
6-Hour Consultation Package: £780 single payment or 3 monthly payments of £280
What’s Included in Consultations and Packages
Reports: A written programme summary or update following every Tracey Harper Nutrition Consultation including, as appropriate, dietary and lifestyle modifications, supplement plans, key findings of test results. This will be emailed to you along with any supporting material such as recipes or meal planners, normally within 5 business days of your Consultation.
Letters: Letters to medical providers including consultants are included within the cost of your Tracey Harper Nutrition Consultation or Package
Test Interpretation: Interpretation and analysis of functional laboratory tests undertaken with Tracey Harper Nutrition are included within the cost of your Tracey Harper Nutrition Consultation or Package.
Support: Weekly contact between consultations made by email is included within the cost of your Tracey Harper Nutrition Consultation Package. Where possible this contact should be simple one line question and answers. For more complex questions or more than one question I respectfully request that you book a 45 minute consultation to discuss this or that you note the question to raise at your next Review Consultation.
Background Research: Time spent researching your case, speaking directly with Functional Laboratory Testing companies regarding your test results, and with supplement companies to assess suitability of a particular supplement for you, is all included within your Tracey Harper Nutrition Consultation or Package.
What’s Not Included in Consultation Fees and Packages
Food supplements, Functional Laboratory Tests and associated postage/courier costs and/or blood draw/phebotomy costs are not included within your Tracey Harper Nutrition Consultation or Package.
Payment and Cancellation Policy
Payment details are required at the time of your appointment booking; payment will be taken at the time you make your appointment (with the exception of pre-paid packages)
Please be courteous and provide 24-hours’ notice for cancellation of appointments. This helps to ensure that I can meet the needs of my clients who may be waiting for an appointment. Cancellations made within 24 hours of your appointment time will be charged at the full consultation rate.
Refund Policy
Refunds are entirely at the discretion of Tracey Harper Nutrition.
Refunds may be granted on purchased packages with 14 days of payment less the full cost of any consultations already taken.
Privacy Policy
Please review the Tracey Harper Nutrition Privacy Policy.
In less than 6 months Tracey has helped me transform my health. For many years I have been working to try and resolve chronic health issues, with some success, but not enough. I was tired of being exhausted, having seemingly random but severe intolerant reactions to food and lesser, albeit draining, symptoms. I had tried everything, educating myself about gut health, excluding different things from my diet, having intolerance tests, trying different supplements, basically an amateur process of trial and error. I had seen another nutritionist and had cut out gluten (more or less), tried excluding cow’s milk products, given up alcohol and had a pretty ‘clean’ diet, but I was still far from healthy. So, when I turned to Tracey for expert help, I have to confess that my expectations weren’t very high. I assumed that there would be a few tweaks and I would have to just put up with suboptimal health.
Right from our free 15 minute discovery conversation, my hopes were raised and I had immediate confidence in Tracey’s deep knowledge combined with her rigorous, empathetic approach. I could have cried (in fact I think I did). For the first time, I believed I would have some well-founded answers and a path to better health and wellbeing. We embarked on a structured process of detailed evaluation, testing, discovery, learning and partnership. Tracey took me on a deep dive of my medical history and educated me about crucial linkages in health events and symptoms that I had never known. I learned a lot about my thyroid condition, thyroid function and even the fact that I had an auto-immune condition, which had never been explained to me in 25+ years. The crucial link with gluten was explained and I learned the science behind it, no longer relying on my best-guess. My current medical symptoms and metabolic state were assessed in detail, giving a base reading which was more shocking than I had appreciated. Various lab tests were conducted which provided evidence of the source of my problems. My progress was measured regularly which I found very compelling Tracey explained key concepts so I understood the ‘why’ of recommendations particularly relevant to my health, shared articles, provided great recipes and has supported me through manageable step-by-step change. As I changed my diet and took relevant supplements, I was able to come off unnecessary medication (including long-term steroids). I am still trying new meal ideas and trying to expand my diet repertoire. It does take some work, but it is so worth it.
So in less than 6 months I have gone from all-over inflammation, chronic lethargy, leaky gut, major digestion problems, constant rhinitis, aching joints, poor immunity, brain fog, feeling washed out and looking pale…..(I could go on)…… to feeling and looking like a new person. I have so much more energy now, my gut is happy, my brain is sharp, my skin is bright, my airways are clear, I feel balanced and vibrant. I feel so much better than I had hoped for. I highly recommend Tracey to anyone who wishes to transform their health. Thank you so much.